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TiVo Named One of the "Best Web Support Sites of 2011" by The Association of Support Professionals

Company Release - 6/1/2011 8:30 AM ET

ALVISO, CA -- (MARKET WIRE) -- 06/01/11 -- TiVo Inc. (NASDAQ: TIVO), a leader in advanced television services and personal video recorders (PVRs), today announced that its customer support Web channels have been named one of the "Best Web Support Sites of 2011" by The Association of Support Professionals (ASP), an international membership organization for customer support managers and professionals. Inclusion on the ASP's fourteenth annual list is a prestigious designation given to those organizations that showcase excellence in online service and support.

TiVo, along with nine other award winners, was selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:

  • Overall usability, design, and navigation
  • Knowledgebase and search implementation
  • Interactive features
  • Customer experience
  • The major site development challenge

Art Clessuras, TiVo's Vice President for Customer Support, said, "Providing excellent customer service on the web is a top priority and we strive to exceed expectations every day. The Internet is playing an ever-increasing role in our lives, so there is no question that having an easy to navigate and reliable conduit to communicate with our customers is critical. We are honored that the customer support available on TiVo's website has been recognized by the ASP as one of the ten best this year and our team will use this achievement as a motivating factor to continue to deliver a truly great web experience for our valued customers going forward."

The ten winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2011," to be published by the ASP in July 2011. Complete details of the ASP awards are available by visiting

The TiVo customer support Web page can be accessed using the following link:

About TiVo Inc.
Founded in 1997, TiVo Inc. (NASDAQ: TIVO) developed the first commercially available digital video recorder (DVR). TiVo offers the TiVo service and TiVo DVRs directly to consumers online at and through third-party retailers. TiVo also distributes its technology and services through solutions tailored for cable, satellite and broadcasting companies. Since its founding, TiVo has evolved into the ultimate single solution media center by combining its patented DVR technologies and universal cable box capabilities with the ability to aggregate, search, and deliver millions of pieces of broadband, cable, and broadcast content directly to the television. An economical, one-stop-shop for in-home entertainment, TiVo's intuitive functionality and ease of use puts viewers in control by enabling them to effortlessly navigate the best digital entertainment content available through one box, with one remote, and one user interface, delivering the most dynamic user experience on the market today. TiVo also continues to weave itself into the fabric of the media industry by providing interactive advertising solutions and audience research and measurement ratings services to the television industry

TiVo and the TiVo Logo are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. © 2011 TiVo Inc. All rights reserved. All other trademarks are the property of their respective owners.

Source: TiVo Inc.