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Digitalsmiths Consumer Survey and Trends Report Points to Frustration in Discovering Content Within Pay-TV Services

Digitalsmiths Report Includes Real Feedback Regarding New Video Services and Next Generation Improvements to the Pay-TV Experience

Company Release - 3/11/2014 8:00 AM ET

DURHAM, NC -- (Marketwired) -- 03/11/14 -- Digitalsmiths, a wholly-owned subsidiary of TiVo Inc. (NASDAQ: TIVO), a leader in personalized video search and recommendations, today announced the results of its Q4 2014 Video Trends Report, which found that almost one-third (30.9 percent) of consumers surveyed are overwhelmed by the number of channels offered to them and 88.2 percent consistently watch the same channels. Despite the ever growing choice of Pay-TV content, 46% percent of respondents spend 10 minutes or more channel surfing per day, but a resounding 80.3% of consumers still watch only 10 or fewer channels.

"Consumers are increasingly frustrated with the user experience delivered by Pay-TV providers," said Ben Weinberger, co-founder of Digitalsmiths. "Leading providers strive to address this ongoing issue by creating intuitive, second screen applications that support next generation video discovery solutions. However, with the vast majority of content viewing still happening via the set-top box, until next generation IP based set-top boxes are deployed to the masses, consumer frustration may lead to increased departures to third-party service providers."

Each quarter, Digitalsmiths' online survey elicits actual consumer opinions to uncover key trends facing the media/entertainment industry. The survey has become an important way to track consumer trends over time, offering Pay-TV providers real, unbiased feedback regarding consumers' behaviors, outlook on the industry and expectations for future technologies coming to market.

The Q4 2013 survey results appear to build on a trend Digitalsmiths identified in Q2 2013 dubbed "cord-cheating." This behavior is represented by 45.3% of respondents who viewed on-demand content from third-party video services and OTT services as an alternative to their Pay-TV provider's on-demand offerings.

Based on several quarters of data, VOD rentals from Pay-TV providers are appearing to level off, with a consistent 72% to 73% ordering zero movies from their Pay-TV providers. Digitalsmiths believes this is an enormous threat, and one that speaks to the need for consumer-facing improvements.

However, some positive news for cable/satellite providers is that only 19.6% of respondents are unhappy with their current provider. While dissatisfaction issues decreased slightly for the third quarter in a row, the top two reasons remain the same: "increasing fees for cable/satellite service" and "increasing fees for Internet service." Following in a close third was "bad channel selection."

The Q4 2013 survey covers a variety of key industry topics regarding Pay-TV services, TV viewing habits, TV everywhere offerings, second screen apps, video discovery features and more. Download this free report by visiting:

Survey Information

Digitalsmiths conducted an online survey of over 3,140 people, all of which were 18 or older in age and reside in the United States or Canada. The survey was conducted from December 18, 2013 to December 23, 2013, and the results were analyzed in Q1 2014.

About Digitalsmiths
Digitalsmiths, a wholly-owned subsidiary of TiVo Inc. (NASDAQ: TIVO), provides an industry leading video discovery platform, offering personalized search, recommendations, social discovery, mood discovery, sports discovery and a business console for all connected devices. Built for service providers, content providers and consumer electronics manufacturers, Digitalsmiths Seamless Discovery® enables personalized discovery experiences that instantly connect consumers to the most relevant movies, TV shows and live events available, at any time, on any screen. The company is guided by the belief that consumers should not have to work to find relevant content -- the content should find them. More information at:

About TiVo Inc.
Founded in 1997, TiVo Inc. (NASDAQ: TIVO) developed the first commercially available digital video recorder (DVR). TiVo offers the TiVo service and TiVo DVRs directly to consumers online at and through third-party retailers. TiVo also distributes its technology and services through solutions tailored for cable, satellite and broadcasting companies. Since its founding, TiVo has evolved into the ultimate single solution media center by combining its patented DVR technologies and universal cable box capabilities with the ability to aggregate, search, and deliver millions of pieces of broadband, cable, and broadcast content directly to the television. An economical, one-stop-shop for in-home entertainment, TiVo's intuitive functionality and ease of use puts viewers in control by enabling them to effortlessly navigate the best digital entertainment content available through one box, with one remote, and one user interface, delivering the most dynamic user experience on the market today. TiVo also continues to weave itself into the fabric of the media industry by providing interactive advertising solutions and audience research and measurement ratings services to the television industry. More information at: Find us Facebook: Follow us on Twitter:

TiVo, the TiVo logo, WishList, Season Pass, and Roamio are trademarks or registered trademarks of TiVo Inc. or its subsidiaries. All other trademarks are the property of their respective owners.

Source: TiVo Inc.